The localization deadlines until you receive a notification of a match between the lost item and a found item can vary. On the other hand, it may take several days for found items to reach one of the stations where they are kept, at which point they are registered in Foundspot, although this period typically does not exceed 1 week.

1. Click on the "I lost something" button on the Foundspot homepage.
2. Follow the 4 simple registration steps, indicating what you have lost, when and where, along with your contact information so we can notify you. The more details you provide, the easier it will be to locate your belonging.
3. If your item is found by Alsa personnel, it will be sent to the corresponding station and registered in Foundspot. If the system detects a match with your lost item, you will receive an email to confirm it, and you can then pick it up at the station or request home delivery.

Once you receive your matching email and confirm it with your item, we will inform you of the station where it is located. You have the option to pick it up in person or request delivery. In the latter case, click on the "Proceed to Shipping" button and fill out the form.
If you are an Alsa Plus customer, shipping is free; otherwise, after making the payment with your card, you will receive your belonging at the postal address you provide.

After three months, unresolved lost item cases are closed permanently, and found items that have not been claimed or returned to their owner are donated, always in accordance with the applicable regulations.

Both the collection of objects forgotten on the bus, transport, storage, and return transport, storage, and return management are all tasks carried out by authorized Alsa are carried out entirely by authorized Alsa personnel.
The specialized company Foundspot provides Alsa with its automation platform, which streamlines and speeds up the lost and found processes. Foundspot also provides Alsa with technical support to Alsa for any incident that may arise. Translated with www.DeepL.com/Translator (free version)

Once you have completed the shipping payment process, you will receive an email with the tracking number for your package so that you can monitor its whereabouts at all times.

If you are an Alsa Plus customer, shipping is free; otherwise, the cost will depend on the delivery destination and whether it is a standard or premium service. Once you have filled out the shipping form, you can view the shipping and handling costs in the "Shipping Summary".
Note: the possible import costs imposed by some customs authorities are not included in the payment made through Foundspot, as they are not shipping expenses but rather import duties imposed by governments. We recommend checking for any potential additional costs to avoid surprises once the shipment is complete.

We recommend checking whether the item you are sending has any restrictions or import duties in the destination country. Electronic devices such as mobile phones, tablets, and laptops are often subject to potential issues in some customs, as well as various other goods depending on the country. If you have doubts and want to avoid additional costs, please inform yourself about any additional costs at the customs office of the destination country.

You can track your shipment using the tracking number and the tracking link you received via email after successfully completing your shipping request. The available information about the status of your shipment is provided by the respective transport company.

The transit time from the station where your belonging is kept to your destination address varies depending on the destination and whether it is a standard or premium service.
The transit days are displayed in the "Shipping Summary" window after filling out the shipping form.

• In addition to the marked transit days, you should also consider the time required for internal processing.
• Customs clearance times are not included in the transit time since they depend on the customs office of each destination country.